Terms & Conditions

1. Acceptance of Terms

By using any services provided by Flowpoint7 Ltd ("Flowpoint7", "we", "us", "our"), you agree to these Terms and Conditions. These terms apply to all clients across Canada and any other territories we operate in. Our services are intended for adults aged 18 and over only.

2. Our Services

Flowpoint7 provides done-for-you digital marketing services for Canadian trade businesses, including website design and development, Google Business Profile optimisation, automated review request SMS, customer follow-up SMS for referrals, and monthly performance reporting.

3. Client Responsibilities

To allow us to deliver our services effectively, you agree to provide accurate and up-to-date information about your business, respond to our communications within a reasonable timeframe, provide timely approval of work where required, not engage in any activity that would bring Flowpoint7 or your business into disrepute, and ensure you have the right to use any materials, logos or content you provide to us.

4. SMS Terms

By actively checking the SMS consent checkbox on our contact form at flowpoint7.com/contact, you consent to receive SMS text messages from Flowpoint7 including appointment reminders, follow-ups, and service information.

• Opt out: Reply STOP at any time to unsubscribe from all SMS messages.
• Message frequency: Message frequency varies. You may receive periodic messages related to your enquiry or account.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan. Flowpoint7 does not charge for sending or receiving SMS messages.
• Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
• Age restriction: You must be 18 years of age or older to opt in to SMS communications.
• Help: Reply HELP or contact team@flowpoint7.com for assistance.

5. CASL Compliance

All SMS messages sent on behalf of clients comply with Canada's Anti-Spam Legislation (CASL). Clients confirm they have obtained appropriate consent from their customers to receive SMS messages. All messages include a clear opt-out option — recipients can reply STOP at any time. We never sell SMS opt-in numbers to third parties. Business contact information collected through our commercial outreach activities may be shared with trusted third party businesses in accordance with our Privacy Policy.

Flowpoint7 operates commercial data collection activities alongside its marketing services. Client business information may be used for internal commercial purposes and may be shared with relevant third party business services providers. Payment card details and personal consumer data are never sold or shared under any circumstances. Clients may opt out of any third party data sharing at any time by contacting team@flowpoint7.com

6. Payment

Services are billed monthly in Canadian Dollars (CAD) at the rate agreed at point of sign up.

Payment is due at the start of each billing period. If a payment fails, we will notify you and allow 7 days to update your payment details before services are suspended.

All applicable taxes are included in the price agreed at point of sign up. No hidden fees apply.

7. Refund Policy

All payments are non-refundable. If you cancel mid-month, no refund will be issued for the remaining days in that billing period. You will retain access to services until the end of the paid period if choosing end-of-billing cancellation.

8. Cancellation

No long-term contracts — cancel any time with no penalty. Upon cancellation you have two options. Immediate cancellation — we stop all services straight away upon request and no further charges will be made. End of billing period — services continue until the end of your current monthly subscription, after which everything stops automatically and no further charges are made.

Please note that as we build and host everything on your behalf, your website and digital assets are tied to your active subscription. We recommend reviewing Section 9 before cancelling so you know what to expect.

9. Intellectual Property

Everything we build for you — your website, written content, automations and digital assets — is created and hosted by Flowpoint7 as part of your subscription.

Your website stays live and fully operational for as long as your subscription remains active.

Because we build on our own platform and infrastructure, assets are not automatically transferred upon cancellation. If you choose to cancel, your website and associated services will be wound down. We recommend saving any content you wish to keep before cancelling.

We may reference you as a client and use anonymised results in our marketing unless you let us know otherwise at team@flowpoint7.com

Website Transfer Option

Clients who wish to purchase ownership of their digital assets upon or following cancellation may request a transfer package by contacting team@flowpoint7.com

Transfer options and associated fees will be provided upon request depending on the scope of work involved. Transfer availability is subject to technical feasibility and is not guaranteed.

Any transfer request must be made within 30 days of cancellation. Requests made after this period cannot be accommodated.

10. Results Disclaimer

We work hard to get great results for every client but cannot guarantee specific outcomes such as search rankings, number of leads or revenue increases. Results depend on many factors outside our control including market conditions, competition and changes to Google's algorithms.

11. Limitation of Liability

To the fullest extent permitted by law, Flowpoint7 shall not be liable for any indirect losses, loss of revenue, or third-party service outages outside of our control. Our total liability shall not exceed the total fees paid by you in the three months preceding any claim.

12. Dispute Resolution

In the event of a dispute both parties agree to attempt resolution through good faith negotiation within 30 days before pursuing any legal action. Disputes should be raised in writing to team@flowpoint7.com in the first instance.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without limiting your rights under applicable local law.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of any significant changes by posting the updated Terms on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Commercial Data Activities

Flowpoint7 Ltd collects and processes Canadian business contact information as part of its commercial activities. This includes publicly available business listing information, including from Google Maps, obtained via third-party data providers, as well as information gathered through direct telephone outreach. For full details on how we collect, use, store and share this data please refer to Section 7 of our Privacy Policy at flowpoint7.com/privacy-policy.

16. Contact Us